FAQ’s - Comme Des Garcons UK

Frequently Asked Questions (FAQs)

1. Are your products authentic?

We carefully source and list products with clear descriptions and images. Each item is checked before dispatch to ensure it matches the details shown on the product page. If you have questions about a specific product, please contact us before placing your order.

2. Is comme-des-garcon.co.uk an official Comme des Garçons website?

No. commedesgarconsco.uk is an independent online retailer and is not affiliated with or endorsed by Comme des Garçons Co., Ltd. Brand names are used for identification purposes only.

3. How can I place an order?

You can place an order directly through our website by selecting your desired product, choosing the correct size or option, and completing checkout using the available payment methods.

4. Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your order number and details. If you do not see the email, please check your spam or junk folder.

5. How long does order processing take?

Orders are usually processed within 1–3 business days. Once your order is processed, you will receive a shipping confirmation with tracking information.

6. Do you ship internationally?

Yes, we offer shipping within the UK and to selected international destinations. Shipping availability and estimated delivery times are shown at checkout.

7. How can I track my order?

Once your order has been shipped, a tracking number will be sent to your email. You can use this number to track your shipment through the carrier’s website.

8. What should I do if my order is delayed?

If your order takes longer than expected, please contact our support team with your order number. We will check the status and update you as soon as possible.

9. Can I cancel or change my order?

If your order has not yet been processed, you may request a change or cancellation. Please contact us as soon as possible. Once an order has been shipped, changes may not be possible.

10. What is your return policy?

We accept returns according to our return policy. Items must be unused, unworn, and returned in original condition. For full details, please refer to our Returns Policy page.

11. How long do refunds take?

Once a return is received and approved, refunds are usually processed within 3–5 business days. The time it takes for the amount to appear on your bank statement depends on your payment provider.

12. What payment methods do you accept?

We accept major debit and credit cards and other payment options shown at checkout. All payments are processed securely.

13. Why do I see multiple pending charges on my bank statement?

Sometimes, banks place temporary authorization holds during checkout. Only one charge will be completed. Any additional pending charges are usually released automatically within a few business days.